Deliveries and returns
11. DELIVERY
- Delivery by postal services in certain cases with tracking by the carrier.
- Deliveries everywhere: in France, European Union, DOM-TOM, rest of the world.
- If the Customer cannot be present on the day of delivery, a delivery notice is left in the Customer's mailbox.
11.1 DELIVERY TIME
- Products are shipped within 10 to 15 working days.
- Each product is printed and prepared after your order, preparation and delivery times may vary.
- All the announced delays are calculated in working days. The times indicated are average times and correspond to the processing, preparation and shipping times of the order (exit from warehouses). To this period, the carrier's delivery time by postal circuit must be added.
- Shipping country: the majority of products are shipped from France.
- Some models are shipped from the United States or Europe, the delivery time can reach 20 days or more.
- In the case of an imperative delivery date, it is up to the customer to take the necessary precautions and to question the logistics services of our site to assess the feasibility of meeting the deadline.
- CREOL'ATTITUDE cannot be held responsible in the event of delivery deemed late by the customer, if the shipment was made within the expected time frame. Please take these precautions before placing an order on the créolattitude.com website.
- Parcels which are returned to us for non-complaint, lack of addressing or any other reason for which we cannot be held responsible will not give rise to any refund, the parcels may be reshipped subject to new shipping costs to be paid via a banking platform or bank transfer.
11.2 CUSTOMS AND IMPORT TAX
- Any customs and import taxes are the responsibility of the buyers. CREOL'ATTITUDE is not responsible for delays caused by customs.